Frequently Asked Questions Below is the answer to your question. If your question is not completely answered, please submit a Customer Support Request (CSR) and a representative will assist you.   I didn't receive the e-mail with my registration/activation code, where is the e-mail?   Make sure that the e-mail is not trapped in your bulk or spam e-mail folder if you have one. Often times spam filtering programs will consider purchase receipts as spam, junk or bulk e-mail. If you do not receive the e-mail within an hour, please submit a support ticket and we will promptly provide your registration/activation code.